Service Now Business Analyst

ServiceNow Business Analyst

Role: ServiceNow Business Analyst

Location: Edinburgh (Hybrid)

Contract: 6 Months

Rate: Competitive (inside IR35)

Overview

We're working with a national leading financial company and we're seeking a ServiceNow Business Analyst to support a strategic ServiceNow programme. This role requires strong ServiceNow knowledge and the ability to work closely with both technical and business stakeholders to gather requirements, define solutions, and support delivery.

This position will suit a BA who can quickly get up to speed within a ServiceNow environment and contribute from day one.

Key Responsibilities

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• Gather and document business and functional requirements.
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• Work closely with technical teams to define ServiceNow solutions.
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• Facilitate stakeholder workshops and requirements sessions.
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• Analyse current processes and align requirements with ServiceNow capabilities.
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• Support platform enhancements, optimisation, and transformation initiatives.
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• Produce high-quality BA documentation throughout the project lifecycle.
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Experience Required

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• Strong Business Analyst experience within ServiceNow environments.
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• Demonstrable ServiceNow project experience.
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• Strong understanding of ServiceNow capabilities and processes.
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• Experience working with technical stakeholders and delivery teams.
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Desirable

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• ITSM experience.
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• ServiceNow implementation, migration, enhancement, or consolidation experience.
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• Experience working within large enterprise environments.
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Please note: This is a specialist ServiceNow BA role rather than a generalist Business Analyst position. Candidates should have recent, hands-on experience working on ServiceNow-focused projects.

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.